Exceptional Care ensures good practice and systems are in place to ensure young people’s wishes and feelings are heard, acted upon and appropriately recorded.


Each home has numerous forums for enabling young people to express their views appropriately, build self-esteem, contribute to the running of the home they live in and the organisation that manages these homes.
Other forums include:


Questionnaires/Surveys: Which are undertaken in various formats monthly.


1:1 time with their Key Worker: Young people regularly express their views and feelings with their Key Worker. The Key Worker listens, records, responds and acts, and updates the Placement Plan as required.


New staff recruitment: Young people are fully involved in the recruitment process. This process makes an excellent contribution to the home’s wider approach to participation, safeguarding and protection.

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Other Services


EDUCATION

Exceptional Care offers supervision, support and specialist 24 hour residential care for children and young people aged 8-18 years.

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EMERGENCY PLACEMENT

The aim of our emergency placements is to offer instant, practical solutions to the young person in crisis. We stabilise the situation, reduce any risks and ensure the immediate safety of the young person.

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CCATS

CCATS has extensive experience and a successful track record of providing psychological assessment and treatment services for children, young people, adults and families.

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YOUNG PEOPLE

Staff at Exceptional Care will ensure that all young people are aware of their absolute unconditional right to be kept safe and free from harm.

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HOUSES

Each young person, who resides at our Houses, will have their own bedroom. There is one shared bathroom on the first floor which consist of a bath, shower and toilet plus one master bedroom with large ensuite facilities and three other bedrooms two being staff sleep in rooms.

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REFERRALS

During the initial contact is essential to obtain as much information as possible about the young person’s current situation and their particular care needs.

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