Susan started with Exceptional Care in May 2017, initially beginning her journey as the Service manager for the Organisation and then in May 2018 became the Responsible Individual for the company.
Susan is an experienced and passionate professional in the Children’s Services sector encompassing 9 years at Operational Leadership Level for Looked After Children’s residential/resources, for Manchester City Council.
Susan’s possesses a leadership style that is solution focused, with drive and motivation around supporting and developing change within the field of provision for children.
Susan’s career journey has been within the charity-based sector of Children’s residential, before going into local authority work and then into the independent sector of children’s residential provision.
Susan has brought her enthusiasm and passion to Exceptional Care and her underlining principles of “children and young people matter and should feel that the service provided is their home.
- 2006-2016: Local Authority Management Programmes, (Collaborative Leadership Programme, After Adoption Leadership Programme), Care and Control PRICE,
Restorative Justice, Data Governance, Complaints training. Safeguarding, Signs of Safety.
- 2004: Level 5 NVQ in Operational Management.
- 2003: Level 4 NVQ in Social Care and Management,
- 1995-1997: Higher National Certificate in Caring Services and Care Management.
I have a Master’s in Social Work, Masters in Criminal Justice and a BA in Criminology. I have attended various training and development courses including Safeguarding, Graded Care Profile 2, Leadership and Management Skills, Conflict Management, ICS Fostering Training, Contact Training, Appropriate Adult PACE Codes of Practice, First Aid and substance misuse.
I have significant experience of working within statutory organisations including Youth Offending Service, Criminal Justice System, Children Services and Adult Residential. I also have experience of working within the Charity based sector of Children Services. Identifying and managing service users’ needs and risk, report writing, communication, promoting and developing good practice. Working knowledge of Ofsted Framework for Children’s Homes and Local Authority commissioning of Children’s Residential Placements.
I joined Exceptional Care team in September 2018 as a Service Manager part of my role is the assessment and co-ordination of placements within our Children’s Residential Homes and mobile Crisis Intervention Placements.
My role is to support and develop our Home Managers and staff teams to ensure we are meeting the needs of the young people who we care for and they are achieving their individual outcomes. This is achievable by complying and implementing the Quality Care Standards into our daily practice, always having the young person’s best interests at the forefront of our practice and decision making but also listening to their views, wishes and feelings.
Jamie Lee Roach
Jamie Lee Roach
Jamie Lee has a BA (hons) Degree in Children and Young People with Criminology and my Diploma Level 5 Leadership and Management in Children and Young People’s Residential Setting’s.
Whilst studying for her degree she began her career in children’s residential, working for a health care recruitment agency part time, with in this time she gained experiences working in various different setting’s supporting children and young people form complex back grounds including residential home’s, crisis intervention centre’s, schools and semi-independent homes.
In 2014 she joined Exceptional Care as a children’s residential support worker and was quickly promoted to the home’s senior. In 2017 she was promoted to deputy manager where she studied for her Diploma level 5 Leadership and management. Since completing her Level 5 along with following her career development plan implemented by Exceptional Care’s upper management, she has gained the skills to identify and manage children and young people’s needs and risk’s, communication with young people, their family and professional’s involved in their care, ensuring and promoting good practice within the home and throughout the service and good knowledge of Ofsted Framework for Children’s Homes to ensure quality care is delivered.
Her current role is Referrals manager, part of her role is the assessment and co-ordination of placements within our children’s residential homes. It is extremely important to Jamie and Exceptional Care to ensure each individual young person who comes in to our care is placed in an environment where they feel safe and secure as this will provide them with the opportunity to develop positive healthy relationships, make changes in their life and achieve outcomes and prepare them for independent living and transition into adulthood. She is very dedicated to her role and understands the importance of ensuring that we are the right placement for each young person and only offer placements to young people who are compatible with our homes location, current young people living in the home and that we believe we can meet the young person’s needs and manage their risks.
Holly joined Exceptional Care team in October 2019, as our trainer for all residential staff.
She facilitates training such as MAPA /Team Leading and the writing of new courses that are required, which become accredited by an awarding body. As part of our employment process, Holly facilitates the induction process for all new members of staff to learn our guiding philosophy and values within the company. She is a qualified Tutor and Assessor with over a 10-year history of working in the Health and Social Care industry in multiple roles, including management. She has a vast knowledge of different areas in social care and has previously trained in the children’s education sector. Other areas of her knowledge, experience and course facilitation sit in sectors such as retail, customer service, business admin and management. Holly is extremely passionate about delivering a high-quality, standards of training and providing a learner-centered approach to everything she does in the workplace. She is keen to support everyone that wants to learn something new and believes knowledge is the key to life. With knowledge, skills and experience, support staff in this sector are better equipped to provide best practice and meet an individual’s needs effectively.
Finance Director and fellow member of CIMA with extensive experience in a variety of blue chip industries, both in the UK and globally. Previous companies include ITV, BUPA, Sodexo, Premier Foods (Hovis), Airtours, Crown Commercial, Serco. I am a confident leader, extremely focused on customer partnership and delivery of profitable business growth.
Kellie has worked for Exceptional Care Limited since January 2017. She started off as a Finance Assistant and has progressed to Finance Manager with experience gained within Exceptional Care and previous companies. She is a highly motivated and driven Finance Manager with over 5 years’ finance experience in a vary of different industries, such as Manufacturing, Education & more. She has AAT qualifications and is excited about furthering her career within the company. With a broad knowledge of a wide range of financial duties, including credit control, budget handling and forecasting, Kellie has seen the company grow massively and progress since joining the team back in 2017.