Susan started with Exceptional Care in May 2017, initially beginning her journey as the Service manager for the Organisation and then in May 2018 became the Responsible Individual for the company.
Susan is an experienced and passionate professional in the Children’s Services sector encompassing 9 years at Operational Leadership Level for Looked After Children’s residential/resources, for Manchester City Council.
Susan’s possesses a leadership style that is solution focused, with drive and motivation around supporting and developing change within the field of provision for children.
Susan’s career journey has been within the charity-based sector of Children’s residential, before going into local authority work and then into the independent sector of children’s residential provision.
Susan has brought her enthusiasm and passion to Exceptional Care and her underlining principles of “children and young people matter and should feel that the service provided is their home.
- 2006-2016: Local Authority Management Programmes, (Collaborative Leadership Programme, After Adoption Leadership Programme), Care and Control PRICE,
Restorative Justice, Data Governance, Complaints training. Safeguarding, Signs of Safety.
- 2004: Level 5 NVQ in Operational Management.
- 2003: Level 4 NVQ in Social Care and Management,
- 1995-1997: Higher National Certificate in Caring Services and Care Management.
Jamie Lee Roach
Jamie Lee Roach
Jamie Lee has a BA (hons) Degree in Children and Young People with Criminology and my Diploma Level 5 Leadership and Management in Children and Young People’s Residential Setting’s.
Whilst studying for her degree she began her career in children’s residential, working for a health care recruitment agency part time, with in this time she gained experiences working in various different setting’s supporting children and young people form complex back grounds including residential home’s, crisis intervention centre’s, schools and semi-independent homes.
In 2014 she joined Exceptional Care as a children’s residential support worker and was quickly promoted to the home’s senior. In 2017 she was promoted to deputy manager where she studied for her Diploma level 5 Leadership and management. Since completing her Level 5 along with following her career development plan implemented by Exceptional Care’s upper management, she has gained the skills to identify and manage children and young people’s needs and risk’s, communication with young people, their family and professional’s involved in their care, ensuring and promoting good practice within the home and throughout the service and good knowledge of Ofsted Framework for Children’s Homes to ensure quality care is delivered.
Her current role is Referrals manager, part of her role is the assessment and co-ordination of placements within our children’s residential homes. It is extremely important to Jamie and Exceptional Care to ensure each individual young person who comes in to our care is placed in an environment where they feel safe and secure as this will provide them with the opportunity to develop positive healthy relationships, make changes in their life and achieve outcomes and prepare them for independent living and transition into adulthood. She is very dedicated to her role and understands the importance of ensuring that we are the right placement for each young person and only offer placements to young people who are compatible with our homes location, current young people living in the home and that we believe we can meet the young person’s needs and manage their risks.
Russell joined Exceptional Care in February 2020 as the Group Finance Director for Exceptional Care; Sky Recruitment; Think Tank Academy and Exceptional Care Developments.
Russell is an experienced Accountant and Business Leader with extensive skills not only within the accounting field but also within business development, operational management, and HR.
Russell’s leadership style is that of supporting not only his team but the entire business and is passionate in being a part of the future development of all business areas. Since Russell commenced his employment with the Company, he has recruited a new finance team and continues to assist their personal development and has implemented a range of new policies and procedures across the companies he supports.
From a career spanning over 30 years Russell has worked in several industries including Local Authorities; private healthcare businesses; SureStart settings and set up and managed his own health and wellbeing company for over 5 years. Russell has always had a passion within the health & social care sector particularly in supporting young people and improving the quality of their lives.